Frequently Asked Questions
FAQs
We’re here to help.
Popular Questions
What is the difference between you and your competitors?
Two key factors set us apart:
- We are asset-based, meaning we own all our equipment, resulting in cost savings for you.
- We offer a single point of contact for all your needs through our robust control panel, providing access to warehouse/inventory tracking, reporting, real-time delivery tracking, and customer support.
Where do you operate in Canada?
AMJ Logistics provides nationwide coverage across all 10 provinces, supported by our extensive infrastructure of warehouses and a coast-to-coast team of logistics professionals.
General Questions
Do you provide inside delivery?
Yes, we offer three service levels to suit your needs and budget:
- Threshold: Delivery to the first room or business entrance.
- Room of Choice: Delivery to any room in the home or business.
- white-glove: Full-service delivery with assembly and removal of packaging materials.
Do you manage freight?
Yes, we handle freight with a full range of services, including FTL (Full Truckload), LTL (Less Than Truckload), and customized solutions to meet your needs.
What visibility will I have on my shipment?
You’ll have 24/7 real-time tracking through our platform, offering updates on shipment status, location, and delivery progress.
What industries do you serve?
AMJ Logistics provides solutions for various industries, including retail, manufacturing, e-commerce, automotive and healthcare.
Order and Shipping
Can you explain the order flow and touchpoints?
Our process ensures full transparency at every stage:
- Order confirmation and inventory check.
- Picking, packing, and scheduling.
- Real-time tracking through our platform.
- Final mile delivery with updates sent directly to your customers.
Customer FAQs
How do I schedule my delivery?
Our team will reach out to schedule your delivery after receiving your items. You can also coordinate directly through our platform.
What should I expect on delivery day?
Our delivery team will arrive within the confirmed time window. For white-glove service, they will handle placement, assembly, and removal of packing materials.
How do I update my phone number or delivery address?
Please contact the retailer or vendor where you purchased your item to make updates affecting your delivery.
When will I get my updated delivery window?
Our delivery team will notify you of your time window the day before or sooner to help you plan your day.
What happens if I miss my delivery window?
If you miss your delivery, we will work with you to reschedule at your earliest convenience, ensuring minimal disruption.
Contact Us
Your end-to-end logistics solutions start here.
Contact us today to learn more or request a quote.