Frequently Asked Questions

FAQs

We’re here to help.

AMJ Logistics FAQs compile answers to some of the most common inquiries to help you better understand our services, processes, and commitment to excellence. If you don’t see your question here, don’t hesitate to reach out.

Popular Questions

What is the difference between you and your competitors?

Two key factors set us apart: <ul> <li> We are asset-based, meaning we own all our equipment, resulting in cost savings for you. </li> <li>We offer a single point of contact for all your needs through our robust control panel, providing access to warehouse/inventory tracking, reporting, real-time delivery tracking, and customer support.</li> </ul>

Where do you operate in Canada?

AMJ Logistics provides nationwide coverage across all 10 provinces, supported by our extensive infrastructure of warehouses and a coast-to-coast team of logistics professionals.

General Questions

Do you provide inside delivery?

Yes, we offer three service levels to suit your needs and budget: <ul> <li> Threshold: Delivery to the first room or business entrance. </li> <li>Room of Choice: Delivery to any room in the home or business.</li> <li>white-glove: Full-service delivery with assembly and removal of packaging materials.</li> </ul>

Do you manage freight?

Yes, we handle freight with a full range of services, including FTL (Full Truckload), LTL (Less Than Truckload), and customized solutions to meet your needs.

What visibility will I have on my shipment?

You’ll have 24/7 real-time tracking through our platform, offering updates on shipment status, location, and delivery progress.

What industries do you serve?

AMJ Logistics provides solutions for various industries, including retail, manufacturing, e-commerce, automotive and healthcare.

Order and Shipping

Can you explain the order flow and touchpoints?

Our process ensures full transparency at every stage: <ul> <li> Order confirmation and inventory check. </li> <li> Picking, packing, and scheduling. </li> <li>Real-time tracking through our platform. </li> <li>Final mile delivery with updates sent directly to your customers. </li> </ul>

Customer FAQs

How do I schedule my delivery?

Our team will reach out to schedule your delivery after receiving your items. You can also coordinate directly through our platform.

What should I expect on delivery day?

Our delivery team will arrive within the confirmed time window. For white-glove service, they will handle placement, assembly, and removal of packing materials.

How do I update my phone number or delivery address?

Please contact the retailer or vendor where you purchased your item to make updates affecting your delivery.

When will I get my updated delivery window?

Our delivery team will notify you of your time window the day before or sooner to help you plan your day.

What happens if I miss my delivery window?

If you miss your delivery, we will work with you to reschedule at your earliest convenience, ensuring minimal disruption.

Contact Us

Your end-to-end logistics solutions start here.

Ready to move forward? Discover how we can simplify and optimize your supply chain.
info@amjlogistics.com

Contact us today to learn more or request a quote.